Our contact information
Please direct all correspondence and order status inquiries to our e-mail address:
Infant Basics
4375 Jessica Cir
Fremont CA 94555
Phone: 510 744 4161
info@infantbasics.comPayment Options:
We accept payment via Mastercard, Visa, American Express or Discover.
Shipping Rates:
Our standard shipping fee is a flat rate of $6.95 for ground delivery. We do not ship outside of the U.S. at this time.
Shipping Time
All orders usually ship within 2 to 3 business days (Monday through Friday). However, lead time is also based on stock availability.
Returns:
We guaranteed your satisfaction. Unopened and unused items may be returned for a refund if returned within 30 days. We reserve the right to refuse any returned item/items. Customer is responsible for return shipping fees and original shipping fees are not refunded, unless it is our error.
You must e-mail Infant Basics for a Return Authorization number (RMA) to initiate a return. Returns that do not have an RMA# printed clearly on the outside of the box will be refused or returned to sender. We cannot guarantee a proper credit without an RMA number. If accepted without an RMA# a 15% restocking fee will be applied. We recommend that all returns be insured as we are not responsible for lost or damaged packages.
Sales Tax:
Infant Basics is required to collect 8.75% sales tax on orders shipped to residents of California. Orders shipping outside of California will not be charged sales tax.